Refund policy

Last updated: October 3, 2026

Because the Software is delivered as source code, refunds are limited to the cases below. Please try the live demo before buying.

You can request a refund within 14 days of purchase if

• the Software cannot be installed on a server that meets the published requirements, and our support team cannot resolve the problem; or
• you were charged more than once for the same order.

Refunds are not available

• after 14 days;
• because a third-party platform changed or blocked access (these are fixed through updates);
• if you changed your mind after downloading the Software.

How to ask

Open a request in the support center with your order email. Approved refunds are issued by Dodo Payments to the original payment method, and the license key is deactivated.